Refund policy

Please choose carefully. We do not give refunds if you change your mind or make a wrong decision.

We are happy to provide an exchange within 7 days of purchase, provided the product is still in its original condition at time of purchase and the tags are still attached. 

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Items Not Eligible for Returned or exchanged

For hygiene reasons the following items cannot be exchanged or refunded:

• Hijabs
• Caps
  
• Halal Nail polish
  

Return Conditions

To be eligible for a return:

• Items must be unused, unworn, and in original packaging with all tags attached
• You must include the original receipt or invoice
• Items must be securely packaged for return

How to Return

To initiate a return, please contact our customer support team at customerservice@unveiledclothing.com

Once your return is approved, we’ll email you a prepaid return shipping label.

• A flat return shipping fee of AUD $14.95 (for domestic orders) will be deducted from your refund or store credit.
• For international returns, a flat AUD $34.95 fee applies and will be confirmed at the time of approval.

Once your return is received and inspected, we’ll notify you via email.

Returns are processed within 14 business days.